FAQ’s
We’re here to keep furbabies and their families together
FAQ2
#wpsm_accordion_4931 .wpsm_panel-heading{ padding:0px !important; } #wpsm_accordion_4931 .wpsm_panel-title { margin:0px !important; text-transform:none !important; line-height: 1 !important; } #wpsm_accordion_4931 .wpsm_panel-title a{ text-decoration:none; overflow:hidden; display:block; padding:0px; font-size: 18px !important; font-family: Open Sans !important; color:#000000 !important; border-bottom:0px !important; } #wpsm_accordion_4931 .wpsm_panel-title a:focus { outline: 0px !important; } #wpsm_accordion_4931 .wpsm_panel-title a:hover, #wpsm_accordion_4931 .wpsm_panel-title a:focus { color:#000000 !important; } #wpsm_accordion_4931 .acc-a{ color: #000000 !important; background-color:#e8e8e8 !important; border-color: #ddd; } #wpsm_accordion_4931 .wpsm_panel-default > .wpsm_panel-heading{ color: #000000 !important; background-color: #e8e8e8 !important; border-color: #e8e8e8 !important; border-top-left-radius: 0px; border-top-right-radius: 0px; } #wpsm_accordion_4931 .wpsm_panel-default { border:1px solid transparent !important; } #wpsm_accordion_4931 { margin-bottom: 20px; overflow: hidden; float: none; width: 100%; display: block; } #wpsm_accordion_4931 .ac_title_class{ display: block; padding-top: 12px; padding-bottom: 12px; padding-left: 15px; padding-right: 15px; } #wpsm_accordion_4931 .wpsm_panel { overflow:hidden; -webkit-box-shadow: 0 0px 0px rgba(0, 0, 0, .05); box-shadow: 0 0px 0px rgba(0, 0, 0, .05); border-radius: 4px; } #wpsm_accordion_4931 .wpsm_panel + .wpsm_panel { margin-top: 5px; } #wpsm_accordion_4931 .wpsm_panel-body{ background-color:#ffffff !important; color:#000000 !important; border-top-color: #e8e8e8 !important; font-size:16px !important; font-family: Open Sans !important; overflow: hidden; border: 2px solid #e8e8e8 !important; } #wpsm_accordion_4931 .ac_open_cl_icon{ background-color:#e8e8e8 !important; color: #000000 !important; float:right !important; padding-top: 12px !important; padding-bottom: 12px !important; line-height: 1.0 !important; padding-left: 15px !important; padding-right: 15px !important; display: inline-block !important; }
Crates need to be ‘just so’. Too small and pets can feel cramped, too big and they feel insecure. Neither will do and often for the more expensive price of buying a standard sized plastic crate, you can get the very best in pet travel for your pet at what often works out to be a better price.
A few inches longer than is needed – not only means your pet is not going to feel as snug and safe as it could, but could potentially cost you a couple of hundred pounds extra. The airway bill (ticket) is the cost of flying your pet and is directly correlated to the size of the airline kennel. Size really does matter. In a Elon’s kennel your furbaby will be safe and comfortable.
We require 10-15 business days excluding Sunday and holidays to construct your wooden kennel. If you have an urgent departure and you must leave in a rush, we can construct your crate sooner for your dog’s specific dimensions but there would be an additional fee for constructing your crate outside our business hours.
*If you have your kennel shipped it will take 2-5 business for shipping.
The majority of the wood we use to build our airline kennels is Solid woods. The other portion of our crates is plywood. What sets us apart is that we use only “formaldehyde free” plywood. Our plywood is compliant with the U.S. Green Building Council’s Leadership in Energy and Environmental Design (LEED) standards.Dog houses should be made of solid wood. Plywood and pressed wood products should be avoided,unless they are formaldehyde free or painted on both sides. Your dog’s health and safety is our number one concern.
We work closely with many airlines. We are in constant contact with our local cargo managers, the loading and cargo staff.
We don’t have standard prices. Our kennels are custom made to your dog’s measurements. This saves you money on the kennel and the air bill (ticket). Why buy an oversized kennel when your dog is between sizes?
Orders may be cancelled within 72 hours of placement with a small processing fee
Orders cancelled after production begins are subject to a 20% restocking fee
Disclaimer- Elon’s is not responsible for any damage caused by your dog. You must notify us immediately if your dog has a condition that will keep it from being allowed to fly.